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The social organization
As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how?In The Social Organization, two of Gartner's lead analysts strongly advocate exploiting social technology. The authors share insights from their study of successes an...
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The youth tourist
Anna Irimiás provides an informed overview on the characteristics of youth tourists with a focus on tourism consumption. Youth tourists’ pre-trip, on-stay and post-trip tourism behaviours are studied in light of the current trends. Challenges and implications are critically analysed.
Regular price $105.00Sale price $105.00 Regular price $105.00Unit price per -
Trade tales
Read original first-person stories of problems, opportunities and outcomes with a multiple-choice exercise following each story, as well as a critical review by an independent researcher. Gain an international view with stories by Asian, European, New Zealand/Pacific Rim, and North American custo...
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Unravelling travelling
Unravelling Travelling: Uncovering Tourist Emotions through Autoethnography takes an intrinsically personal autoethnographic approach to delve into the deep and very subjective emotions experienced while travelling to foreign places.
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Ux skills for business strategy
Today's design leaders and UX professionals are faced with a growing challenge: How do you choose the right UX skills to meet critical business goals, while proving their value to stakeholders? This book presents your solution, offering a clear, actionable framework for linking UX decisions direc...
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Why we hate cheap things
How to rethink your consumer habits and feel richer at heart.Our society encourages us to equate expense with value. The more expensive something is, the more we're encouraged to covet it. Yet as its market price falls, our interest and passion tend to fade.This recurrent pattern, The School of L...
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Why we love to tour
Why We Love to Tour: Gazing from the Serious Leisure Perspective offers a fresh and nuanced exploration of tourism, distinct from traditional industry-focused narratives.
Regular price $60.00Sale price $60.00 Regular price $60.00Unit price per -
Wine markets
Drawing on a decade of fieldwork in Italy and France as well as interviews with critics and data analysis, this book provides an unprecedented sociological account of the dynamics of wine markets. It shows how the concepts of genre and collective identity explain producers’ choices, whether they ...
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Winning on purpose
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around...
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World on the move
The world is poised on the threshold of economic changes that will reduce the income gap between the rich and poor on a global scale. Tomas Hellebrandt and Paolo Mauro detail how this important moment in world history will unfold and serve as a warning to policymakers to prepare for the profound ...
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