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Aligned
Product management naturally incorporates empathy, psychology, and thinking outside the box in pursuit of the best design for products. But how often do you apply those same skills to your relationships with people in your company? By breaking the art of stakeholder management into simple lesso...
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Counterfeiting and fraud in supply chains
Counterfeiting and Fraud in Supply Chains explains the reasons behind the popularity of counterfeiting and fraud among both consumers and companies, a systematic and holistic overview and critical examination of the situations that have caused an increasing trend of those criminal activities.
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Quality 4.0
Quality 4.0 facilitates the fusion of digital and physical domains, integrating technologies, human intelligence, and systems to elevate connectivity, intelligence, and automation. This compilation is indispensable for scholars and practitioners in quality management, digital transformation, and ...
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Quality management
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and pr...
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Quality management in learning and development
Develop a Quality Management System to Support Learner and Organizational GoalsQuality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard. Or...
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The ai metaverse revolution
This work offers readers a roadmap for navigating this technological revolution, positioning AI and the Metaverse as essential components of future-proof business strategy.
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The house of quality in a minute
This book focuses on Quality Function Deployment (QFD) to help organizations meet customer requirements. It covers building the House of Quality, soliciting customer information, matching design to needs, and benchmarking. It also includes process change initiatives and related quality efforts.
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The v-model of service quality
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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