{"product_id":"10-steps-to-successful-customer-service-9781562865900","title":"10 Steps to Successful Customer Service","description":"Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.\u003cbr\u003e\u003cbr\u003eThe 10 Steps to creating spectacular customer service!\u003cli\u003e  Step 1: Identify Service Motivation and Mission\u003c\/li\u003e\u003cli\u003e  Step 2: Define Great Service for Your Organization\u003c\/li\u003e\u003cli\u003e  Step 3: Form Great Relationships\u003c\/li\u003e\u003cli\u003e   Step 4: Build Trusting Relationships that Last\u003c\/li\u003e\u003cli\u003e  Step 5: Use the Law of Attraction—Be Positive\u003c\/li\u003e\u003cli\u003e  Step 6: Aggressively Solve Problems—the Bigger the Better\u003c\/li\u003e\u003cli\u003e  Step 7: Recover from Mistakes Gracefully\u003c\/li\u003e\u003cli\u003e   Step 8: Give Customers and Yourself a Break\u003c\/li\u003e\u003cli\u003e  Step 9: Keep It Cool When Things Get Hot\u003c\/li\u003e\u003cli\u003e  Step 10: Be Your Own Best Customer\u003c\/li\u003e","brand":"Maxine Kamin","offers":[{"title":"Default Title","offer_id":43356474474614,"sku":"9781562865900","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0671\/1374\/6550\/files\/CoreSourceHub_f5ca9242-0735-4649-896a-d95d40d83ac5.jpg?v=1777482968","url":"https:\/\/ingramacademic.com\/products\/10-steps-to-successful-customer-service-9781562865900","provider":"Ingram Academic \u0026 Professional","version":"1.0","type":"link"}