{"product_id":"delightful-intelligence-9781098180836","title":"Delightful Intelligence","description":"\u003cp\u003eArtificial intelligence promises to revolutionize how businesses interact with customers, and companies are scrambling to incorporate AI into their products. Yet many will fail, unable to bridge the critical gap between AI capabilities and user satisfaction. \u003cem\u003eDelightful Intelligence\u003c\/em\u003e gives business leaders a map to building AI-powered experiences that exceed customer expectations. Product leaders Ramli John and C. Todd Lombardo help you tackle the critical challenges of implementing human-centered design in AI products, cutting through the hype to provide actionable insights and practical advice on creating AI products that don't just work—they delight.\u003c\/p\u003e\n\u003cp\u003eThrough five guiding principles and real-world case studies from leading AI companies, you'll learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAvoid common pitfalls in AI implementation that lead to user frustration\u003c\/li\u003e\n\u003cli\u003eBalance automation with personalization to create meaningful interactions\u003c\/li\u003e\n\u003cli\u003eDesign AI products that foster trust, transparency, and seamless usability\u003c\/li\u003e\n\u003cli\u003eTurn first-time users into loyal customers and loyal customers into enthusiastic advocates\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhether you're a product manager aiming to deliver value through AI, a UX researcher seeking to align AI solutions with user needs, or a designer striving to create intuitive experiences, \u003cem\u003eDelightful Intelligence\u003c\/em\u003e equips you with the tools and strategies to succeed.\u003c\/p\u003e","brand":"Ramli John","offers":[{"title":"Default Title","offer_id":43355992981622,"sku":"9781098180836","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0671\/1374\/6550\/files\/CoreSourceHub_4d380374-4978-4b00-b89d-1fb62889b811.jpg?v=1779572423","url":"https:\/\/ingramacademic.com\/products\/delightful-intelligence-9781098180836","provider":"Ingram Academic \u0026 Professional","version":"1.0","type":"link"}