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Governments all over the world are consistently outpaced by digital change, and are falling behind.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digital lays down a blueprint for this radical change.
Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digital lays down a blueprint for this radical change.
Price: $22.99
Pages: 224
Publisher: Dundurn Press
Imprint: Dundurn Press
Publication Date:
09 October 2018
Trim Size: 8.50 X 5.50 in
ISBN: 9781459742062
Format: Paperback
BISACs:
Over the next decade, expectations of how government services should be delivered will shift.... It is my hope that Canada will be at the forefront of this transformation, figuring out how good governance can be digitally distributed, and sharing what we find with the world.
Alex Benay is the Chief Information Officer of the Government of Canada. Previously, he was the President and CEO of the Canada Science and Technology Museums Corporation (now called Ingenium — Canada’s Museums of Science and Innovation). He is also the author of Canadian Failures: Stories of Building Toward Success. He lives in Ottawa.
- Introduction — Alex Benay
- Chapter 1: Trust in an Era of “Open” and Digital Government — Mary Francoli
- Chapter 2: Shift Happens: Governments and the Fourth Industrial Revolution — Iain Klugman
- Chapter 3: Fifth-Generation Wireless: The Backbone Behind Smart Cities and Self Government — Ray Sharma and Amir Bashir
- Chapter 4: Building the Future of Learning — John Baker
- Chapter 5: An Openness — Hilary Hartley
- Chapter 6: Government Social Media — Jennifer Urbanski
- Chapter 7: The Future of Digital Government Services — Olivia Neal
- Chapter 8: Building a Digital Government the e-Estonian Way — Siim Sikkut
- Chapter 9: Government as a Platform: How Governments Can Lead in a Digital World — Alex Benay
- Chapter 10: A Path to Exponential Government — Salim Ismail
- Conclusion — Alex Benay
- Acknowledgements
- List of Abbreviations