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The only textbook to outline the skills social workers need to conduct effective client interviews, this volume synthesizes recent research on interviewing and demonstrates its value in unique settings and with a variety of clients and issues. Connecting evidence-based approaches to the quality of practitioner-client relationships and the achievement of different objectives at each phase of the interview, the text shows students how to apply their learning systematically and develop specialized techniques for culturally competent interviewing and challenging client situations.
For this fifth edition, the authors have updated the text's research throughout and have adopted a more coherent chapter organization for teaching. The volume also includes new sections on breaking bad news and interviewing with aged, racial/ethnic, and sexual minority populations. Revised vignettes reflect the challenges practitioners now face in the field and represent the interests of diverse students and scholars.
Alfred Kadushin was the Julia C. Lathrop Distinguished Professor of Social Work Emeritus at the School of Social Work at the University of Wisconsin, Madison. He was the author of Consultation in Social Work, The Social Work Interview, Adopting Older Children, and, with Judith A. Martin, Child Abuse: An Interactional Event, all published by Columbia University Press. Dr. Kadushin passed away in February of 2014.
Goldie Kadushin is a professor of social work in the Helen Bader School of Social Welfare at the University of Wisconsin–Milwaukee. She is the coauthor of Gerontological Home Health Care: A Guide for the Social Work Practitioner and Social Work Practice in Community-Based Health Care.
Acknowledgments
Introduction
Part I. General Orientation and Basic Concepts of Interviewing and Communication
1. Defining and Characterizing the Social Work Interview
2. The Interview as Communication
3. Listening and Silence as Interview Techniques
4. Nonverbal Communication
5. Establishing a Relationship
Part II. Sequential Phases in the Interview Process and Associated Techniques
6. The Introductory Phase
7. The Problem Exploration Phase
8. The Developmental Phase: Problem-Solving Interventions
9. The Developmental Phase: More Problem-Solving Interventions
10. The Developmental Phase: Questioning Techniques
11. Termination and Evaluation
Part III. Special Problems in Interviewing
12. Cross-Cultural Interviewing
13. Problematic Interviews
Part IV. The Essence of the Good Interview
14. The Competent Interviewer
L'Envoi—
Appendix: Transcribed Interview and Critique
References
Index