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Delivering itsm for business maturity
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to b...
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Emotions, decision-making, conflict and cooperation
In order to use the perspective of emotions to explain conflict escalation and crises, a comparison to conceptions such as the pursuit of power or financial interests is warranted. These theoretical considerations are investigated within cases of civil wars and shown to be effective in explaining...
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Machine translation and global research
Lynne Bowker and Jairo Buitrago Ciro introduce the concept of machine translation literacy, a new kind of literacy for scholars and librarians in the digital age. This book is a must-read for researchers and information professionals eager to maximize the global reach and impact of any form of sc...
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New perspectives in healthcare
A mixture of original research and thought leadership pieces combine to examine the changing landscape of the US healthcare system. This book provides researchers, professionals, managers and policy makers with a summary of how the US healthcare system has evolved and provides food for thought on...
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Ecologies in practice
A collection exploring the ways the arts participate in emerging environmentally focused interdisciplinary fields, such as the Environmental Humanities. Essays examine what creative practice and visual language lend to these vital conversations, and how the arts and artistic practitioners share e...
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Anthropological enquiries into policy, debt, business and capitalism
This volume explores current issues in national and international policy, business and capitalism and economic theory and behavior specifically pertaining to Brazil. The underlying theme running through the collection is the steady encroachment of neoliberalism into economic policy and practice, ...
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Managing technology and middle- and low-skilled employees
Managing Technology and Middle- and Low-Skilled Employees explores the rapidly changing use of digital and systems innovations in the management of specific sectors of the workforce in the modern workplace across different industrial contexts.
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Climate change and social responsibility
Climate Change and Social Responsibility explores the complex relationships between climate change and social responsibility, offering a unique blend of historical context, future perspectives, and innovative solutions.
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Experiencing sound
From the winds of Mars to a baby's first laugh, a prolific philosopher-composer reflects on the profound imperative of sound in everyday life. Experiencing Sound presents its subject as fundamental to all experience—sensation, perception, and understanding. Lawrence Kramer turns on its head the ...
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Reclamation and resurgence
Selected works from Marilyn Dumont, a Cree/Métis poet who has written about Métis kinscapes and Métis presence from her first book in 1997 to now.
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Gender equity in the boardroom
Gender diversity in boardrooms across India remain below the global average. This book analyses gender representation across industries and focus on the issue of low female representation by interviewing board members, executives and managers.
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Management and administration of higher education institutions in times of change
The experts and practitioners contributing to this volume reveal a complex reality of HEI today. The book links the debate on education to topical issues in politics, society and economy, including questions of technological progress, social responsibility, sustainability, well-being and, broadly...
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Critical conversation analysis
This book presents the first collection of conversation analytic studies addressed exclusively to issues of inequality and injustice. The chapters produce a forensic analysis of how participants enact discriminatory ideologies, negotiate systemic power imbalances, and pursue social change in and ...
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A focus on consumer behaviours and experiences in an online shopping environment
A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment is a collection of key articles offering insights across a range of sectors. Some of the topics the book looks at include: - Influences of socioeconomic characteristics in online shopping behaviour - The role trust ...
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How public libraries build sustainable communities in the 21st century
Public libraries, through their mission, vision, and position in the community, play a significant part in building community sustainability and are already positioned to serve as a “backbone support organization” for collective impact initiatives.
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Gender equity in hospitality
Providing rich insights into the journeys that women in India navigate, Dr Payal Kumar unpacks the contextual differences of women’s leadership in the Indian hospitality sector drawing comparisons between leadership barriers and enablers in India and the Global North.
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General and special education inclusion in an age of change
This book will address the most current perspectives and issues related to general & special education inclusion and will be written by leaders in the field with particular expertise in this area. This volume will be an excellent resource for special educators, administrators, mental health c...
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Public-private partnerships, capital infrastructure project investments and infrastructure finance
Through the introduction of a new lens through which to view infrastructure finance policy, this book analyses the role of Public Private Partnerships within the context of long-term capital investment and improvement planning, and as a critical aspect of effective long-term capital infrastructur...
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Managing customer experiences in an omnichannel world
Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.
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Governing climate
After decades of debate about global warming, the fact of the climate crisis is finally widely accepted. People at all scales—from the household to the global market—are attempting to govern climate to deal with its causes and impacts. Although the stakes are different now, governing climate is c...
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Protest, social movements, and global democracy since 2011
This volume engages with new theoretical and methodological perspectives and illuminates novel aspects of transnational social movement dynamics, such as the evolving role of information technology, deterritorialisation and government counter-responses.
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The great leveler
How only violence and catastrophes have consistently reduced inequality throughout world historyAre mass violence and catastrophes the only forces that can seriously decrease economic inequality? To judge by thousands of years of history, the answer is yes. Tracing the global history of inequalit...
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Transformation for sustainable business and management practices
Since the introduction of Industry 5.0, there has been a greater emphasis on the human-centric view in human-machine collaboration. As society has benefitted from technological advancements in all aspects of industrial sectors, there has been a rethinking of the role human beings should play in f...
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Politics of the gift
At the heart of capitalism lies the idea of ‘homo economicus’: an ever-rational human being motivated by self-interest which arguably leads societies to economic prosperity. Drawing on French sociologist Marcel Mauss' influential theory of ‘the gift’, Frank Adloff shatters this fallacy to show m...
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Strategic responsiveness and adaptive organizations
This volume of the Emerald Studies in Global Strategic Responsiveness presents a selection of articles from the EURAM 2018 conference. They offer a range of new promising approaches about how to deal with the strategic challenges associated with contemporary market turbulence and the increasingly...
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Advances in business and management forecasting
Volume 11 of Advances in Business and Management Forecasting presents state-of-the-art studies in the application of forecasting methodologies to areas including Marketing and Sales, Health Care and Business and Economics.
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New perspectives in employee engagement in human resources
New Perspectives in Employee Engagement in Human Resources is a unique collection of articles that represent the very highest level of scholarship in the field. The articles published in this collection identify some emergent themes which include: - career development - career satisfaction - empl...
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Social media use in crisis and risk communication
The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a cruci...
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Los muertos
Stories about the Day of the Dead tradition and the cultural understanding of death
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The lived experience of work and city rhythms
The Lived Experience of Work and City Rhythms looks at the working environment, with a focus on the geographical workplace, how this affects the experience of our working lives, and raises key questions, such as: does where we work affect our experience of work? What is the relationship between p...
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Financial derivatives
Should we fear financial derivatives, or embrace them? Finance experts Simon Grima and Eleftherios I. Thalassinos explore what financial derivatives are, and whether the investment world should consider them useful tools, or a complete waste of time and money.
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Applying partial least squares in tourism and hospitality research
Ten chapters discuss key aspects of advanced PLS analysis and its practical applications, covering new guidelines and improvements in the use of PLS-PM as well as various individual topics.
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New perspectives in accounting ethics
New Perspectives in Accounting Ethics is a unique collection of articles that represent the very highest level of scholarship and identifies emerging themes in the field. These include the following: - Accounting and Sustainability - Corporate Social Responsibility - Whistleblowing
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Designing and constructing prestressed bridges
Designing and Constructing Prestressed Bridges focuses on troubleshooting the problems that are connected with finding the correct structural solution of bridges, the methods of their construction and the corresponding arrangement of prestressing steel.
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The politics of melodrama
Ihsan Abdel Kouddous (1919–1990) is the most popular and prolific writer of Arabic fiction in the twentieth century. The Politics of Melodrama is the first book to take on this giant of Arabic fiction and consider both his outsized cultural influence and consequential position in Egyptian politic...
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The design thinking workbook
After years of research and practice in Design Thinking, CJ Meadows and Charvi Parikh have distilled their expertise into this definitive guide for making the most of this approach for business growth and problem-solving.
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Effective learning environments in higher education online settings
This book focuses on effective and affective online pedagogy, emphasizing the importance of building community and social presence in online learning. Written by experienced faculty, it provides methods for creating meaningful online environments and highlights the necessity of social presence fo...
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Disruptive innovation in business and finance in the digital world
This volume contains fourteen articles split across four parts, exploring the debate around the topics of fintech, AI, blockchain, and cryptocurrency. Featuring a cast of global contributors, this is an unmissable volume exploring the most current research on digital innovation in the financial a...
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Libraries of the mind
How we build our invisible libraries Erich Auerbach wrote his classic work Mimesis, a history of narrative from Homer to Proust, based largely on his memory of past reading. Having left his physical library behind when he fled to Istanbul to escape the Nazis, he was forced to rely on the invisibl...
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Drawn to the flame
Drawn to the Flame investigates incidences of burnout and burnout avoidance among educators in both K-12 and higher education spheres during the COVID-19 pandemic – a period that saw an intensification and increased frequency of polarizing sociocultural and socio-political conditions. .
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Specialised tourism products
Specialised Tourism Products models a systematic approach to tourism development, accentuating the growing significance of specialised tourism content in the wake of climate change and the Covid-19 pandemic.
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Finance and economy for society
The latest volume of Critical Studies on Corporate Responsibility, Governance and Sustainability examines the social, economic and environmental impacts of corporations, and the real effects of corporate governance, CSR and business sustainability on societies in different regions.
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Built environment and property management
Built Environment and Property Management - A Focus on China and Hong Kong is a unique collection of previously published articles that identify themes that have established themselves as key trends in the field. These include the following: - Public-private partnerships - China's property boom a...
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Leading local government
Leading Local Government: The Role of Directly Elected Mayors provides a critical assessment of the role occupied by directly elected mayors in the leadership of English local government. Built on original research and historical analysis, the book examines the impact of elected mayors upon publi...
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What drives inequality?
There is a great deal of coverage on inequality, and the key determinants of recent trends are increasingly well-documented. However, much less is known about the driving forces behind international differences in inequality.
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A focus on slm and sls methods in 3d printing
A Focus on SLM and SLS Methods in 3D Printing is an indispensable collection of articles for anyone involved in additive manufacturing - from academics and researchers through to engineers and managers within the manufacturing industry.
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Mary kitagawa
This book tells the story of Japanese Canadian activist Mary Kitagawa. In the aftermath of the Pearl Harbor bombing, Mary was one of roughly 22,000 Nikkei uprooted from their homes on the Pacific coast and forbidden to return to western British Columbia until long after World War II had officiall...
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Applications of management science
Volume 19 of Applications of Management Science focuses on the application of management science methodologies, data envelopment analysis and multi-criteria decision making.
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