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The importance of automation in the various industries has increased dramatically in recent years; business process automation serves to enhance product quality, improve process safety and plant availability, and efficiently utilize resources and lower emissions. With almost every industry facing sweeping and unprecedented change, Process Automation Strategy in Services, Manufacturing and Construction responds to a rapid pace of transformation that is both a major challenge and a fantastic opportunity.
Customers’ expectations grow higher, economic pressures require them to do more with less, and each day new competitors appear. Examining case studies and examples of robotic process automation (RPA) across a range of industries and sectors, the authors explore the links between customer satisfaction and organizational performance, and how automation improves service for the end user.
Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.
Bharati Mohapatra is an Associate Professor, Veer Surendra Sai University of Technology, Odisha.
Sanjana M is actively involved in robotics process automation in University of Texas, Dallas, USA.
Sanjay M is Professor at the Xavier Institute of Management, India.
Chapter 1. Automating Business
Chapter 2. Business Process Automation
Chapter 3. Automation in Master Data Management (MDM)
Chapter 4. Automation in Knowledge Management System
Chapter 5. Automation in Software Project Management
Chapter 6. ERP as Business Process Automation Tool
Chapter 7. Fundamentals of RPA
Chapter 8. Return on Investment Forom BPA
Chapter 9. Automation in the Construction Industry