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The Passenger Experience of Air Travel
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14 October 2022

Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. Concerned with the politics and social justice issues of travel and mobility, it examines the passenger and their experience of the airport, fellow passengers, flying during the COVID-19 pandemic, and response to the issue of air travel sustainability. It explores the diverse experiences of those with a disability or fear of flying. The volume brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour where, traditionally, the focus has been the destination experience. The book will be of interest to scholars from a range of social science disciplines and fields of study including tourism studies, mobility studies, cultural studies, and disability studies.
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism, Hospitality, sports, leisure and tourism industries
Jennie Small is an Adjunct Fellow of the Management Department, UTS Business School, University of Technology Sydney, Australia. Her research interest is tourist behaviour from a Critical Tourism perspective with a focus on gender, age, embodiment, disability and mobility, and how these relate to the tourist experience.
Contributors
Chapter 1. Jennie Small: Introduction
Chapter 2. Erwin Losekoot and Jennie Small: The Airport Experience
Chapter 3. Jennie Small: Passenger–Passenger Interaction
Chapter 4. Jennie Small: Flying and Appearance
Chapter 5. Simon Darcy, Jennie Small and Barbara Almond: Flying into Uncertainty: Part 1 – Flying with Mobility Disability
Chapter 6. Jennie Small, Alison McIntosh, Barbara Almond and Simon Darcy: Flying into Uncertainty: Part 2 – Flying with Non-Mobility Disabilities
Chapter 7. Jennie Small and Cheryl Cockburn-Wootten: Fear of Flying
Chapter 8. James Higham and Martin Young: The Flyers’ Dilemma: Confronting the Negative Psychological Effects of Air Passenger Travel
Chapter 9. Jennie Small: Epilogue
Index