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Higher Education Institutions (HEIs) are under immense pressure to become more efficient, reduce fees, and lower student debt, all while maintaining an expected high standard of academic excellence. This pressure creates the sense that HEIs must evolve to become more ‘business-like’ but fails to consider the unique expertise of their faculty and their role in shared governance. In combination with the high turnover rates of senior administrators this creates a culture which conflicts with and resists the adoption of these business-like practices. However, a business approach that integrates transparency and stakeholder engagement means that the two approaches are not necessarily wholly incompatible.
Graham Glynn explores such an environment, using concept map-based institutional modelling to empower transparent, knowledge-informed, and strategic management to improve stakeholder engagement and shared governance in the educational sphere. Combining theoretical analysis with practical implementation guides and management tools, uniquely accompanied by the Sentient Knowledge Map (SKM), a templated model of an HEI which offers an overarching view to enable readers to appraise the complex, intertwined operations of an institution in one place. In addition, the access to the companion e-learning community at HelloCommunity.net provides a platform where administrators can go further and share best practises, find mentors, and explore global professional development opportunities.
More than just a book, Metrics, Mapping, and Modelling for Masterful Management in Higher Education is a collaborative initiative to enrich management and communication within HEIs across the globe, reduce reduplication, and create an environment for shared knowledge and resources to benefit institutions everywhere.
Metrics, Mapping, and Modelling for Masterful Management in Higher Education offers a comprehensive exploration of strategies and tools essential for effective management in the complex landscape of higher education. Authored by Dr. Graham Glynn, a leading expert in the field, the book provides a forward-thinking perspective, encouraging readers to think critically in order to adapt their management strategies to meet evolving demands. The book delves into the intricacies of utilizing the Sentient approach to measure performance, mapping techniques to visualize institutional dynamics, and sophisticated modeling approaches to inform decision-making processes. This seminal work equips administrators, and educators with the necessary framework to navigate the ever-evolving landscape of higher education management with confidence and proficiency. This is a brilliant piece of scholarship that will make a significant impact in higher ed.
Graham Glynn is a neuroscientist and former Vice-President for Academic Affairs at Radford University, USA. With his background in peer development, Glynn created the Higher Education Leadership Learning Online (HELLO) community as a place where institutional leaders can network, share experience, resources, and good practices.
Part One: The Big Picture
Chapter 1. Introduction, vision, goals, and benefits
Chapter 2. Learn the science behind the Sentient Initiative’s innovative approach to management
Part Two: Support Broad Stakeholder Comprehension for Better Performance and Management
Chapter 3. Provide a one-stop shopping location for all information and data about the institution
Chapter 4. Make it easy to find information and resources, and to get help from the right person or office
Chapter 5. Empower all stakeholders with an understanding of the nature, and with the ability to conceptualize and understand the complex, intertwined operations of the institution
Part Three: Empower Existing and Enable New Management Strategies
Chapter 6. Apply integrative thinking and backward design to create a functionally unified institution that operates more cohesively
Chapter 7. Make knowledge-informed, and justifiable decisions and resource allocations
Chapter 8. Use transparency and active information sharing to generate trust and confidence in the institution’s leadership
Part Four: Optimize Operational Effectiveness and Efficiency
Chapter 9. Explore options while modelling the organization’s group structure
Chapter 10. Create a curriculum that is optimized for maximal student learning
Chapter 11. Plan and clearly communicate information about courses, and their sections
Chapter 12. Manage curricular offerings and their evolution
Chapter 13. Manage space allocation and leverage facilities to support teaching
Chapter 14. Optimize enrollment
Chapter 15. Save time and increase compliance by streamlining, clarifying, and improving institutional processes
Chapter 16. Multifunctional tools provided by the SKM
Part Five: Deliver Power to the People
Chapter 17. Understand organizational unit capabilities and use this to inform employee hiring and assignment
Chapter 18. Improve student success - Increase graduation rates and decrease time to graduation
Chapter 19. Accurately assess status and current conditions
Chapter 20. Evaluate and assess student learning
Chapter 21. Provide a view from the balcony - Easily appraise the performance of the institution’s interdependent elements and know where intervention is needed
Part Six: Deliberately Drive Institutional Evolution
Chapter 22. Create an inclusive and robust planning process that prepares the institution for change
Chapter 23. Gather input, analyze, and develop a strategic plan focused on beneficial change
Chapter 24. Use the strategic plan to efficiently drive institutional evolution
Part Seven: Catalyze Innovation and Reduce Duplication of Effort by Engaging and Sharing with the World-Wide Higher Education Community
Chapter 25. Empower innovation and efficiency through community sharing
Chapter 26. Network and leverage mutual support - The HELLO Community
Part Eight: Deploy, Update, and Contribute to the Sentient Initiative
Chapter 27. Manage SKM deployment.
Chapter 28. Support resources to help with SKM implementation
Chapter 29. Keep up with or contribute to the SKM’s ongoing development
Chapter 30. Additional applications of the SKM
Part Nine: Appendices