Some error occured while loading the Quick View. Please close the Quick View and try reloading the page.
Why are hospitals so difficult to manage?
It is agreed that cost-effectiveness is important, but knowledge-effectiveness is as equally essential as knowledge, skills and attitudes are the most critical competence factors in hospitals. Managing, controlling, and communicating knowledge within social systems, from the management perspective, as well as integrating information processes, vision, goals and altering the course which the system is leading can help ease the task of hospital management.
The innovative contribution of The Soft Side of Knowledge Management in Health Institutions lies in its exploration of how a knowledge perspective and knowledge-effectiveness can contribute to improving hospital leadership and organisation from a continuous-change perspective. Focused on knowledge management, information, communication, organizational learning, tacit knowledge, and negotiations within hospitals, the lessons and insights in this volume will appeal to both researchers and hospital managers alike.
Jon-Arild Johannessen is a Professor (full) in Leadership at Kristiania University College, Oslo, Norway. He holds a Master of Science from Oslo University in History, and a Ph.D. from Stockholm University in Systemic Thinking. Previously, he has been professor (full) in Innovation, at Syd-Danske University, Denmark, and in Management at The Arctic University, Norway. At Bodø Graduate School of Business, Norway, he had a professorship (full) in Information Management. At Norwegian School of Management (BI) he has been professor (full) in Knowledge Management.
Chapter 1. Introduction to the history of hospital leadership
Chapter 2. Management philosophies in hospitals
Chapter 3. The knowledge-effectiveness perspective
Chapter 4. Value creation processes in hospitals
Chapter 5. Technology, innovation and tacit knowledge in hospitals
Chapter 6. Organizational learning in hospitals
Chapter 7. Conflict resolution in hospitals